refund/return policy

At Soleil Well, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations or requirements. That's why we have implemented a clear and fair refund and return policy to ensure your satisfaction.

Refunds:

If you are not completely satisfied with your purchase, you may be eligible for a refund. Our refund policy allows you to request a refund within 30 days of receiving your order. To qualify for a refund, the product must be in its original condition, unused, and in its original packaging.

Returns:

In addition to our refund policy, we also offer a hassle-free return process. If you wish to return a product, you can do so within 30 days of receiving your order. To initiate a return, please contact our customer support team, and they will guide you through the process.

Conditions for Returns:

For a return to be accepted, the product must meet the following conditions:

  • The product must be in its original condition, unused, and in its original packaging.
  • All accessories, manuals, and other included items must be returned.
  • The return must be initiated within 30 days of receiving your order.

Exclusions:

While we strive to accommodate all returns, there are certain items that are not eligible for a refund or return. These include:

  • Products that have been damaged, or altered.
  • Products without their original packaging.
  • Products that are not in their original condition.

How to Request a Refund or Return:

To request a refund or initiate a return, please contact our customer support team. They will guide you through the process and provide you with all the necessary instructions.

Conclusion:

At Soleil Well, we value your satisfaction and want to ensure that you are happy with your purchase. Our refund and return policy is designed to provide you with peace of mind and a hassle-free shopping experience. If you have any questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you.